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Best Buy Co. (NYSE:BBY) announced Tuesday that in the coming months it will introduce tools that will be powered by generative artificial intelligence and should make customer service faster and more efficient.
The retailer is introducing virtual assistants can help customers with tasks such as delivery and order planning. Other AI functions will work behind the scenes to make the jobs of Best Buy employees in stores and call centers easier. The Minneapolis-based company is already using AI for functions like routing home delivery and installation services. Best Buy (BBY) it is expected that the use of artificial intelligence will accelerate and reduce the number of home visits and help to find internal resources more easily.
Brian Tilzer, chief digital, analytics and technology officer at Best Buy (BBY), said AI technology can help the company better predict and solve problems for customers. For Best Buy (BBY), that could mean fewer and shorter home visits, which will give employees more time to work on complex problems.
Best Buy is working with Alphabet’s Google (GOOG) and Accenture (ACN) to create the new artificial intelligence tools.
Shares of Best Buy (BBY) were unchanged in premarket action Tuesday. The stock rose 2.38% year-over-year. Best Buy (BBY) is not expected to report earnings until the end of May.