Sherri Chance’s son called 911 when he noticed flames coming out of the dryer in their home in DeKalb County, Georgia. He expected a quick response as there was a fire station just two miles away, but he was put on hold for 41 minutes. Meanwhile, family members and neighbors tried to fight the growing fire themselves. Eventually, a passing FedEx driver saw the house on fire, went to the fire station and alerted firefighters who went to the house and put out the fire. Chance said her representatives on her county commission told her the 911 center is experiencing staffing shortages.