A woman who took advantage of Costco’s generous return policy is going viral on TikTok.
In a clip viewed more than two million times, Jackie Nguyen explained what happened when she decided to return a sofa she’d owned for two and a half years. Nguyen said she didn’t have a receipt for the couch and she admitted she was nervous.
“It’s very intimidating to go in there with a gigantic purchase and then you return it… it’s very intimidating,” he said. “There’s a lot of people staring at you. But who cares? Return it, they have a great return policy.”
@xojackckss I’m returning my couch to Costco ✨ #costcoreturns #costcotiktok #costco ♬ original sound – JackieNguyen
Nguyen explained that he remembered the date he purchased the sofa, which he was able to share with the Costco employee, who was then able to find his purchase record and accept the return, for a full refund.
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“[The employee] he just asked me if there was something wrong or if I just didn’t want it or didn’t like it anymore,” she explained. “And I said I just didn’t like it anymore, we just don’t like the color anymore. And they gave us our refund, full refund [our] paper.”
In a now-deleted post, Nguyen told viewers that when you return a large item like that to Costco, you can expect to be refunded only the amount you purchased it for, even if the item has increased in price since time of original purchase.
In Nguyen’s case, she bought the sofa for $900, but it’s now selling for $1,500, so she was refunded $900, as reported by ANDilly Dot.
Costco’s return policy states that the company will “guarantee your satisfaction with every product we sell and refund your purchase price,” with some exceptions, including some electronics that must be returned within 90 days and a no-return policy on cigarettes and alcohol.
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Costco was up nearly 38% year over year as of Friday afternoon.